Job Title: Call Center – Patient Service Center Specialist
Remote – Full Time
Neuragenex
Are you ready for a new challenge? Join a team on a significant growth trajectory as we expand.
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At Neuragenex we treat patients in pain and challenge traditional approaches by providing access to pain relief without surgery, drugs or invasive treatments. We are combatting the opioid epidemic and optimizing treatment delivery through a personalized care experience, extensive diagnostics and cutting-edge treatments.
We are hiring a Patient Service Center Specialist for a remote position to field calls from prospective patients looking for a better solution to their pain.
This is your opportunity to join Neuragenex and represent the nation’s fastest growing pain treatment practice.
Benefits
- Competitive compensation
- Performance bonuses
- Excellent benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
- Fully remote work environment
- Competitive environment with company wide recognition
- Exceptional company culture
Essential Functions
- Providing exceptional service to patients when answering phones, with an emphasis on empathy and responsiveness
- Completing intake questionnaires with potential new patients with a focus on pre-qualifying leads for consultations
- Exhibit effective communication and tele-management skills.
- Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
- Accurately entering data in our case management system and tracking database
- Scheduling patient consultations
- Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
- Safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
Qualifications
- High School Diploma, or equivalent work-related experience required
- Three years of demonstrable customer service experience
- Excellent verbal, written and listening communication skills
- Competency with a computer keyboard and mouse
- Pleasant telephone manner
- Must have stable, reliable, high speed home internet.
- Must have a designated separate home office space that is quiet and away from distractions
- Highly productive while having fun along the way. You laugh and are eager to celebrate your big wins and the wins of your team
Schedule: 8-hour shift, Monday to Friday
Our Mission:
Relieve pain, restore health, and magnify quality of life without drugs, surgery, or invasive procedures.
Our Vision:
First thought, first choice, and first step in the journey of chronic pain relief.
Core Values:
Care, Compassion, Communication, Commitment, and Competence.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- Call center: 5 years (Required)
Work Location: Remote
