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Are you passionate about providing exceptional customer experiences? Do you have a knack for problem-solving and a friendly demeanor that leaves customers delighted? Maya Brenner is seeking a dynamic and enthusiastic Customer Care Coordinator to join our team and contribute to our mission of spreading joy through personalized jewelry. If you thrive in a fast-paced, customer-centric environment and possess excellent communication skills, we want to hear from you!
About Maya Brenner:
Maya Brenner Designs takes the spotlight as a top-notch jewelry brand, celebrated for crafting one-of-a-kind, personalized pieces that perfectly capture life's unforgettable moments. Our jewelry has won the hearts of countless individuals who truly connect with the artistry and heartfelt meaning woven into every creation.
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a friendly and timely manner.
- Assist customers with product information, order placement, customization options, and after-sales support.
- Address and resolve customer issues, concerns, and complaints with empathy and professionalism.
- Collaborate with other team members to ensure accurate and up-to-date product knowledge.
- Process returns, exchanges, and refunds according to company policies.
- Provide assistance to customers navigating our website and online ordering process.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities for process improvements to enhance customer satisfaction.
Qualifications:
- Exceptional verbal and written communication skills with a warm and approachable tone.
- Previous experience in customer service or a related field is a plus.
- Strong problem-solving abilities and the capacity to think on your feet.
- Detail-oriented and organized, capable of multitasking in a fast-paced environment.
- Tech-savvy with the ability to quickly learn and navigate various software and systems.
- A genuine passion for delivering outstanding customer experiences.
- Knowledge of jewelry and customization processes is beneficial but not required.
- High school diploma or equivalent; additional education is a bonus.
Benefits:
- Competitive salary with performance-based bonuses.
- Opportunities for professional growth and development.
- Employee discounts on Maya Brenner jewelry.
- Collaborative and inclusive work environment.
How to Apply:
If you're excited to be a part of the Maya Brenner team and contribute to our customer-focused mission, please submit your resume and a brief cover letter highlighting your relevant experience and why you'd be a great fit for this role. Email your application to orders@mayabrenner.com.
At Maya Brenner, we believe in the power of meaningful connections, and as a Customer Service Representative, you'll play a vital role in creating those connections with our valued customers. Join us in spreading joy, one personalized piece of jewelry at a time!
Maya Brenner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
