Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.
Responsibilities:
- Prepares and reviews materials to communicate issue resolution for external customers, coordinating with external-facing representatives as appropriate.
- Owns and reviews reports detailing performance indicators, sales trends, and other sales data-related analysis; highlights implications, drawing conclusions and recommendations from trends and observations.
- Coordinates exempt level team members by providing project management (e.g., coordinates day- to-day activities), mentoring, and coaching.
- Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of the most complex customer accounts.
- Manages relationships with other departments and support groups (e.g., internal sales, audit, operational support, delivery) to resolve highly complex issues.
- Ensures resolution of open order (backlog) report by coordinating team members and reaches out to supply chain or factory to determine source of delay; communicates status and ensures any escalated issues are resolved.
- Ensures resolution of escalated and highly complex order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments on sales data management topics to support critical projects.
Education and Experience Required:
- First level university degree with a focus in business or finance; may have advanced university degree.
- Typically 4-6 years of experience.
Knowledge and Skills:
- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
- Expert knowledge of internal processes and policies.
- Thorough understanding of local legal compliance issues.
- Expert problem-solving and analytical skills.
- Excellent teamwork skills.
- Expert time management skills.
- Good project management skills.
- Good mentoring and coaching skills.
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