Manager, Workforce Scheduling
At Radial, our employees are at the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.
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Radial, the leader in omnichannel commerce operations enabled by technology, has an exciting opening for Manager, Workforce Scheduling. Radial’s fulfillment solutions delight our clients’ customers by providing a seamless experience from order through fulfillment center processing and delivery. We use cutting-edge technology and analytics to optimize the end-to-end e-commerce processes, reducing costs for our client while enhancing the customer experience.Role Summary:
Ensure effective and efficient utilization of workforce to minimize variable labor cost as balanced against service level delivery expectations. Plans, organizes, and manages the workload from forecasts and staffing calculations to create efficient schedules and management reports. Continually improve the forecasting and scheduling predictions across all clients and site combinations. Oversee the direct or indirect production of schedules across the network. Perform and handle other duties/tasks, as assigned by Director, Workforce Planning.
Responsibilities:
As part of the Workforce Management Team, ensure optimum staff utilizations and use of resources through development of efficient schedules from direct schedule creation or indirectly through the oversight of site scheduling processes
Strong working relationship with Site Operations leaders to ensure a cohesive approach for developing and managing schedules across all sites
Perform analysis of findings/trends using statistical analysis, modeling, process documentation, profitability analysis, etc.
Maintain Workforce Management System
Generate daily impact level summaries on SLA and performance
Adjust intraday/intraweek workforce requirements based on dynamic business volumes
Identify opportunities for improvement and partner with site leadership to implement
Accountable for network workforce scheduling and optimization
Manage large data sets to deliver financial and operational results
Influence key stakeholders to improve Scheduling efficiency and accuracy
Qualifications:
Strong people leader with proven skills in influence without authority and process development
Some knowledge in operations including experience with sites orchestrating end to end flow while delivering on productivity targets
High financial acumen and ability to understand client forecasts & indirectly manage an annual workforce budget across a network of fulfillment centers
Ability to understand, organize and thrive in highly variable volume operations while overseeing the delivery of KPIs and SLAs
Sense of urgency and hands-on problem-solving skills to immediately identify and implement course corrections
Strong communication and presentation skills
Lean thinker, continuous improvement leader
Organizational agility and good influencing skills
Bachelor’s degree required
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
