Essential Duties and Responsibilities:
- Provide telephone/email/chat and remote diagnostic technical support
- Answer customer technical inquiries and troubleshooting requests in a timely fashion
- Assist customers by diagnosing problems and providing resolutions for technical issues
- Answers questions about operation, configuration and use of product
- Investigates causes and recommend solutions of failures
- Prioritize support cases based on customer support levels and urgency
- Verifies warranty entitlement status
- Initiate appropriate follow-up to ensure complete customer satisfaction
- Follow-up on open support cases until they are resolved
- Maintains accurate information to enable prompt answers to customer questions
- Create, update and manage customer services cases and start up through Microsoft CRM
- Continuously review the collected technical support information for accuracy and updates as necessary
- Research equipment and components to develop tests and repair procedures, troubleshooting techniques and documents
- Provide a pleasant and positive attitude with customers
- Performs other duties, tasks or projects as requested and assigned by supervisor or management.
Experience/Training/Education:
- High School Diploma or General Education Degree (GED)
- Basic automotive knowledge is required
- Strong attention to detail; Detail Orientated
- Outstanding Customer Service Skills
- Problem Solving
- Great Phone Skills
- Familiar with Microsoft Products (Outlook, Word, Excel)
Knowledge/Skills/Abilities:
General: Listen, analyze, troubleshoot and resolve customer tech issues
Technical: Efficient in troubleshooting customer’s technical problems
Communication: Exceptional/Strong communication skills both, written, oral and interpersonal communication skills. Ability to present idea in business-friendly and user-friendly language. Ability to respond effectively to co-workers, management and customers
Job Type: Full-time
Pay: $21.00 - $24.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Los Angeles, CA 90063: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer support: 1 year (Preferred)
Work Location: In person
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