About Four Seasons Hotel Madrid:
Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid.
After a careful restoration, Four Seasons Hotel Madrid, is homing to 200 guest rooms including 39 suites, 22 luxury residences, 2 restaurants and bars including an expansive roof terrace, a cutting-edge Spa, stylish function spaces and luxury retail.
The Role of Front Desk Agent
Four Seasons Hotel Madrid is looking for a Front Desk Agent to join our team. The Front Desk Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns. The main duties to perform include:
· Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest.
· Arranges for luggage to be delivered to guest room.
· Escort Guests to the rooms and explains all the facilities
· Checks guest out of the hotel, preparing and explaining the bill.
· Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner.
· Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
· Assists Guests in all cash transactions available (currency exchange, cash deposits) and ensure his float is correct.
· Handle in a first term Guest complaints, ensuring the proper follow up is done by the departments concerned and with the Guest by a Manager on Duty.
· Takes care about newcomers' and interns' trainings
· Answers to the Chat following the company standards
Our Ideal Front Desk Agent will have:
Our ideal Front Desk Agent candidate have excellent personal presentation and interpersonal skills. Good problem-solving ability and proficiency in Hotel property management systems. Applicants are required to have one year of experience in a Front Office position. Knowledge of Opera is preferred. Fluency in reading, writing, and spoken English and Spanish is also required. Must have the legal right to work in Spain and have fluency in English and Spanish.
Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”
