Position Duties:
- Schedules patient medical appointments and diagnostic procedures
- Operates and utilizes the client scheduling system
- Provides patients with necessary information related to scheduled appointment
- Updates patient accounts in multiple client systems
- Provides other scheduling functions as needed
- Communicates with patients and physician staff
- Verifies patient demographics and insurance
- Multitasks while maintaining great customer service
- Transcribes physician orders for scheduling
- Must be available to work between the hours of 10:30 AM - 8:00 PM EST Monday - Friday
Qualifications:
- Able to prioritize, work well independently, and maintain focus under pressure
- Working knowledge of medical terminology, insurance plans, and EMRs
- Clearly communicates with providers, insurance companies, staff, and patients
- Excellent verbal and written communication skills
- Excellent organization skills, multi-tasking capabilities, and detail orientated
- Customer Service skills with heavy phone contact and client interface
- Basic computer/PC and internet skills.
- Working with MS Office products/Excel and Word
- Attention to detail and problem-solving skills
- Must be a great team player and passionate about working
- Medical Scheduling experience (2 years)
- Dedicated quiet area for a distraction free work area.
- EPIC or Meditech experience
- Knowledge of medical terminology (1 year)
- Call Center experience (1 year)
- Basic understanding of computer systems and computerized scheduling systems
- Attention to detail and problem-solving skills
- Effective and appropriate interpersonal and communication skills with a focus on Customer Service and to provide excellent service to all.
- Multitasking and time management skills
- Expected to maintain a score of 95% on calls QA monthly average.
- Education Requirements:
- High School Diploma or equivalent (required)
- Bachelor's Degree or equivalent (preferred)
Experience
Required
- 1 year(s): Call Center
- 2 year(s): Radiology Scheduling
- 1 year(s): Medical Terminology
Licenses & Certifications
Preferred
- CPAR
Skills
Preferred
- Bilingual
Experience
Required
- 1 year(s): Medical Terminology
- 2 year(s): Radiology Scheduling
- 1 year(s): Call Center
- Must be available to work between the hours of 10:30 AM - 8:00 PM EST Monday - Friday
Education
Required
- High School or better
Preferred
- Bachelors or better
Licenses & Certifications
Preferred
- CPAR
Skills
Preferred
- Bilingual
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Monday to Friday
Experience:
- Radiology Scheduling: 2 years (Required)
- Epic: 1 year (Required)
- Medical terminology: 2 years (Required)
- Meditech: 1 year (Required)
Work Location: Remote
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