We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!
Key Responsibilities:
- Effectively communicating and resolving employee questions or concerns submitted by employees and managers
- Closely collaborating with HR Shared Services or other HR stakeholders to resolve issues that require second level support
- Executing and enhancing higher complexity processes supported by the HR organization
- Partnering with the other HR Service Center teams to promote organizational alignment
- Work with other stakeholders, within or outside of HR, to support new services
- Auditing and updating the Knowledge Base, and supporting knowledge transfer to the team
- Providing support by addressing employees and managers to the portal if information are available
- Supporting global and regional projects as well as process improvement initiatives
Inquiry Support
- Investigates second level issues that are outside the scope of the knowledge base and resolve directly with employees, managers, and third party vendors in accordance with Service Level Agreements.
- Solution Management
- Support Portal page/content and HRdirect KB enhancements. Increase HRdirect Associates knowledge of HR processes and tools by providing real-time guidance and inquiry processing feedback.
Consulting & Operational Support
- Consulting for projects, teams and countries related to the Portal and the Knowledge base
- Consulting and project management for integration of new and existing content and applications (navigation structure, layout & design of pages, content placement, etc.)
- Coordination with Content Area Managers and the Portal Tea
Confidentiality
- Follow guidelines and policies in managing confidential data.
Governance
- Implementation of globally aligned navigation structures
- Providing mandatory global templates for content areas
- Providing HR-specific usability guidelines
Experience & Language Requirements
- Japanese Language Proficiency equivalent to native
- Excellent oral and written skills in both English and Japanese
- 2-5 years in HR, Customer Service industry, or related fields
- Very customer service skills
- 2-5 years of specialist/generalist experience with knowledge in one or more of these areas: general HR, benefits, compensation, staffing, or employee relations
Education
- Bachelor's Degree or comparable experience, Master's degree is a plus
Quantitative Key Success Factors
Fulfillment of Service Level Agreements and other goals
Customer/Partner Interactions
External:
- 10%
Internal:
- 90%
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 368649 | Work Area: Human Resources | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
